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Ordering and Delivery Information

This MSU ordering and delivery guide covers the purchasing details commonly needed for cutting tool inquiries: minimum order quantities, samples, order completion timing, payment, shipping and quotation details. The applicable terms for your product and destination are confirmed in the quotation or order.

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Minimum Order Quantities

The general cutting tool MOQ is typically 5–10 pieces. The final quantity is confirmed for the specific product and quotation.

5–10pieces typical MOQ

Product family, geometry, custom requirements and order scope can change the applicable minimum. Send the complete product code if available, the required quantity, destination and target date so MSU can review the order.

Temporary cutting tool visual for minimum order quantity information

Check the minimum for your exact product.

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Samples and Trial Orders

Samples are charged according to the product, and sample freight is paid by the customer. Quantity and cost are confirmed in the quotation.

Temporary cutting tool visual for sample and trial orders

For a trial order, provide the product family or complete code, drawing or application details, quantity, destination and the result you need to check. Sample availability and suitability are reviewed for the specific request.

Sample charge
Confirmed by product and quotation
Sample freight
Paid by the customer

Send the product and application details for a sample quotation.

Request a Product Sample

Lead Times

Completion of the whole order is guaranteed within 25–30 days from order placement. The confirmed quotation or order states the schedule that applies to your request.

Temporary factory visual for order schedule information

25–30 daysguaranteed order completion from order placement

Order placementProduct, quantity and destination supplied
Technical confirmationSpecifications and custom requirements reviewed
Order completionApplicable schedule confirmed in the order
Delivery confirmationTransit and final terms confirmed separately

Confirm product specifications, quantity and any custom-tool requirements when placing the order. The 25–30-day commitment covers order completion; shipping transit time and arrival dates are confirmed separately.

Include your target date when asking about an order schedule.

Check an Order Schedule

Payment and Shipping

T/T payment with deposit and balance stages can be arranged. The percentages and payment dates are confirmed in the quotation or order.

Temporary visual for payment terms

Payment

T/T payment with deposit and balance stages can be arranged. Percentages and payment dates remain specific to the quotation or order.

Temporary visual for shipping routes

Shipping

DHL, UPS and FedEx can be discussed, subject to the destination and actual availability. EXW, FOB, CIF and DDP are possible terms for discussion; the final Incoterm, carrier, packaging and delivery responsibilities are confirmed for the order.

30-day quotation validity. Refer to your quotation for the product, destination, payment stages, shipping terms and order schedule.

Share the destination and preferred terms for review.

Review Shipping and Payment Terms

Information Needed for a Quote

A complete inquiry helps MSU check the correct product, quantity, shipping route and timing together.

Temporary inspection visual for quotation information

Include the product family or complete code, required dimensions or drawing, quantity, destination country and target date. Add the workpiece, application, inspection requirement or preferred payment and shipping terms when relevant.

  • Product family or complete code
  • Dimensions or drawing
  • Required quantity
  • Destination country
  • Target date
  • Application or inspection requirements

Quality concerns

Report a quality concern to MSU within 30 days after receipt. Include the product code, order or batch reference and photographs, a measurement report or video that shows the issue. MSU reviews the product and supporting information case by case.

For a standard product, browse Products and Downloads. For custom geometry, review Custom Cutting Tools. You can also Contact MSU directly.

Prepare the product and delivery details for your inquiry.

Prepare Quote Information

Start an Order Inquiry

Send one complete purchasing request so MSU can review product selection, quotation, payment and delivery together.

Temporary factory visual for starting an order inquiry

New inquiry

Tell us your name, company, business email, country or region, product family or code, quantity, destination and target date. Include a drawing, application details, sample request or inspection requirement when applicable.

Existing order or quality concern

Include the order reference and the supporting details that help identify it. Remove confidential information from any attachment that is not needed for review.

Send your order details to MSU.

Contact MSU

Ordering and Delivery Information Questions

What is the general cutting tool MOQ?

The general MOQ is typically 5–10 pieces. The final quantity is confirmed by product and quotation.

Are samples free?

No. Samples are charged according to the product, and sample freight is paid by the customer. Cost and quantity are confirmed in the quotation.

What is the cutting tool lead time?

Completion of the whole order is guaranteed within 25–30 days from order placement. The applicable schedule is confirmed in the quotation or order.

Which payment method is supported?

T/T with deposit and balance stages can be arranged. The percentages and timing are confirmed in the quotation or order.

How does MSU shipping work?

DHL, UPS and FedEx can be discussed. EXW, FOB, CIF and DDP can also be considered, subject to destination and actual feasibility.

How long do I have to report a quality issue?

Contact MSU within 30 days after receipt and provide relevant evidence, such as photographs, the batch number, a measurement report or video. The issue is reviewed case by case.

What does the order-completion guarantee cover?

The 25–30-day guarantee covers completion of the whole order from order placement. Shipping transit time, arrival dates and delivery terms are confirmed separately. Refund or replacement requests are reviewed case by case.