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Ordering and Delivery Information

Check minimum quantities, sample costs, production timing and shipping before placing an order. If you know the tool code, start with the code, quantity and delivery country; add application details when you need selection help.

Have a tool code and quantity, or need help deciding? Tell us what you need.

Discuss an Order

Minimum Order Quantities

The general cutting tool minimum order quantity is typically 5–10 pieces. The applicable minimum depends on the product and is confirmed in the quotation.

5–10pieces typical MOQ

The minimum may differ for a particular geometry or custom tool. Give the required quantity for each model so it can be priced and checked individually.

Carbide end mills in several sizes

Send the model and quantity to check the applicable minimum.

Check Order Quantity

Samples and Trial Orders

Samples are charged according to the product, and the customer pays sample freight. The quotation confirms the sample quantity and cost.

An end mill held in front of a machine

For a known tool, provide the complete code, sample quantity and destination. If the trial is for a new part, add the material, feature and result you need to evaluate, such as fit, finish or edge wear. Availability is checked for the requested tool.

Sample charge
Confirmed by product and quotation
Sample freight
Paid by the customer

Identify the tool and the result you want to evaluate in the trial.

Request Sample Pricing

Production Timing and Delivery

Production timing depends on the tool, quantity and any custom requirements. Confirm the applicable schedule and its starting point in the quotation or order.

CNC tool grinding machines in the MSU workshop

Confirm the schedulefor the selected tool and order

Define the toolIdentify the model and quantity
Confirm requirementsSettle dimensions and custom drawing details
Agree production timingConfirm the date and starting conditions in the order
Plan shipmentConfirm transit and arrival estimates separately

For corner-radius end mills and toolholders, production usually takes 25–30 days, with the specific timing confirmed in the quotation. Other products and custom requirements need their own schedule. Shipping transit time is additional; confirm the expected arrival separately.

Tell us the quantity, delivery country and date you need the tools.

Discuss Timing

Payment and Shipping

T/T payment with deposit and balance stages can be arranged. The quotation or order sets the percentages, payment dates and agreed shipping terms.

End mills displayed in a tool rack

Payment stages

Check the deposit, balance and payment dates in the quotation before arranging payment. Use the agreed order reference when discussing a payment question.

End mills arranged by size

Carrier and delivery terms

DHL, UPS and FedEx can be discussed for the destination. EXW, FOB, CIF and DDP terms can also be considered where applicable. Agree the carrier, named place, packaging and delivery responsibilities for the actual shipment.

Quotations are valid for 30 days. Check the validity date and the listed product, quantity, payment stages and delivery terms before confirming the order.

Include the delivery destination and any preferred shipping terms.

Discuss Shipping Terms

What to Include in a Quote Request

For an identified tool, send the model code, quantity and destination. For a new application or custom geometry, add the details needed to choose or define the tool.

ZOLLER tool measurement equipment

Known model: include the full code and quantity for each item. Selection help: describe the material, operation and feature. Custom tool: email a drawing with critical dimensions and tolerances. Include any inspection report needed with the order.

  • Full model code, if known
  • Quantity for each item
  • Delivery country and destination
  • Required date
  • Drawing or application details when needed
  • Any sample or inspection-report request

Quality concerns

Report a quality concern within 30 days after receipt. Include the order and product reference, any batch marking, and photos, measurements or video showing the issue. For a machining problem, add the workpiece and cutting conditions. MSU reviews the information for the specific case.

Find the tool type you need in Products and check its dimensions in Downloads. For a nonstandard profile or reach, see Custom Cutting Tools, or Contact MSU with your question.

Use your tool reference or part requirements to start the quotation.

Prepare an Inquiry

Discuss a New or Existing Order

Start with your main question and the information you have. Include the order reference for a delivery update or a received-tool issue.

Thread mills displayed in a tool rack

New inquiry

Send the product code or describe the application, with quantity and destination. Add sample, packaging or inspection needs where relevant. Use the contact form for the question and email drawings using Maria’s address on Contact MSU.

Existing order or quality concern

Give the order reference and the question about timing, delivery or the received tools. For a dimensional concern, identify the expected value, measured result and measurement conditions. Email photographs or reports where useful.

Contact Maria with the tool or order reference and your question.

Contact MSU

Ordering and Delivery Questions

What is the minimum order quantity?

The general cutting tool MOQ is typically 5–10 pieces. Product geometry and custom requirements can affect the minimum, so confirm the quantity for each model in the quotation.

Are samples free?

Samples are charged according to the product, and the customer pays sample freight. The quotation confirms the quantity, cost and availability for the requested tool.

How long does production take?

Confirm the schedule for the selected tool and quantity. Corner-radius end mills and toolholders usually take 25–30 days to produce, with specific timing confirmed in the quotation. Other products and custom requirements need their own schedule.

Which payment method is supported?

T/T with deposit and balance stages can be arranged. The quotation or order specifies the percentages and payment dates.

Which shipping options can I discuss?

DHL, UPS and FedEx can be discussed for the destination. EXW, FOB, CIF and DDP terms can be considered where applicable. Confirm the carrier, named place and responsibilities with the order.

When should I report a quality concern?

Contact MSU within 30 days after receipt. Include the order and tool references, any batch marking and clear photographs or measurements. The issue is reviewed for the specific case.

Does production time include shipping?

Production and transit are separate. Confirm when the production schedule starts, the expected shipment date and the estimated arrival for your destination. The quotation or order records the applicable timing.